The study surveys satisfaction from more than 84,000 owners of 2009-2011 model year vehicles who visited a dealer service department for maintenance or repair work. Five areas are rated in the survey: service quality, service initiation, service advisor, service facility, and vehicle pick up.
This isn’t the furst time Porsche found its way to the top of a J. D. Power list, last year the 911 was rated as the “most reliable sports car“ by the agency.
Topping the list of luxury brands was Japanese automaker Lexus, with an overall CSI score of 861, performing well in service initiation, facility, and service quality. Following Lexus was Cadillac, Jaguar, Acura, and Porsche. Audi achieved the greatest improvement from 2011.
In the mass market segment brands, MINI ranked the highest for the second straight year while Buick, GMC, Chevrolet, and Hyundai rounded off the top five.
